LINA – AI eCommerce Specialist
AI eCommerce Specialist

LINASells.

Not just a chatbot. LINA blends product knowledge, behavior tracking, and conversational intelligence to create seamless, personalized shopping experiences that convert.

What Is LINA?

LINA is an AI-driven assistant tailored for modern eCommerce. From product discovery to post-purchase care, LINA supports customers across the entire journeyβ€”answering questions, recommending products, managing returns, and driving loyalty.

She's not just a chatbot. LINA combines deep product knowledge with real-time behavior tracking to deliver experiences that feel genuinely humanβ€”and reliably convert.

+25%
Increase in conversion rate
40%
Reduction in support tickets
24/7
Automated customer support

Key Features

🎯

AI-Powered Product Recommendations

Learns buyer intent in real time and suggests products that fit needs, style, and budget.

⚑

Customer Support Automation

Handles FAQs, shipping updates, refund requests, and store policies instantlyβ€”no agent needed.

πŸ”„

Return & Exchange Management

Guides customers through return eligibility, label generation, and processingβ€”improving satisfaction and saving costs.

πŸ›’

Abandoned Cart Recovery

Re-engages shoppers via chat, SMS, or email with contextual nudges and incentives.

🌐

Multi-Language & Channel Support

Operates on your website, Messenger, WhatsApp, and SMS in multiple languages.

πŸ“Š

Analytics & Feedback Insights

Tracks common questions, product concerns, and sentiment to improve business operations.

Who It's For

Segment 01

DTC Brands

Looking to increase AOV and reduce support load with intelligent automation.

Segment 02

eCommerce Platforms

Integrating smart assistants on Shopify, WooCommerce, and BigCommerce.

Segment 03

Retail Teams

Wanting a scalable frontline agent to handle high-volume customer interactions.

Segment 04

SMBs

Aiming to reduce returns and improve upsell without expanding headcount.

The Impact

+25%
Increase in conversion rate with tailored recommendations
40%
Reduction in support tickets for common inquiries
↓
Lower cart abandonment with proactive follow-up nudges
↑
Improved retention with fast, human-like post-purchase support

Tech Stack

  • Built with OpenAI + fine-tuned retail data models
  • Integrates with Shopify, Klaviyo, Stripe, and custom APIs
  • GDPR/CCPA compliant with encrypted data handling
  • Mobile & web-optimized chat interface
  • Voice-ready and multilingual capabilities

Integrations & Platforms

OpenAI Shopify Klaviyo Stripe WooCommerce BigCommerce WhatsApp Messenger SMS GDPR CCPA REST API

Turn Shoppers Into
Loyal Customers

LINA delivers the experience your customers rememberβ€”and return for.