🛒 What is LINA?

LINA is an AI-driven assistant tailored for modern eCommerce. From product discovery to post-purchase care, LINA supports customers across the entire journey—answering questions, recommending products, managing returns, and driving loyalty.

She’s not just a chatbot. LINA blends product knowledge, behavior tracking, and conversational intelligence to create seamless, personalized shopping experiences that convert.

🧠 Key Features:

  • AI-Powered Product Recommendations
    Learns buyer intent in real time and suggests products that fit needs, style, and budget.

  • Customer Support Automation
    Handles FAQs, shipping updates, refund requests, and store policies instantly—no agent needed.

  • Return & Exchange Management
    Guides customers through return eligibility, label generation, and processing—improving satisfaction and saving costs.

  • Abandoned Cart Recovery
    Re-engages shoppers via chat, SMS, or email with contextual nudges and incentives.

  • Multi-Language & Channel Support
    Operates on your website, Messenger, WhatsApp, and SMS in multiple languages.

  • Analytics & Feedback Insights
    Tracks common questions, product concerns, and sentiment to improve business operations.

👗 Who It’s For:

  • DTC Brands looking to increase AOV and reduce support load

  • eCommerce Platforms integrating smart assistants (Shopify, WooCommerce, BigCommerce)

  • Retail Teams wanting a scalable frontline agent

  • SMBs aiming to reduce returns and improve upsell

📈 The Impact:

  • 🛍️ +25% increase in conversion rate with tailored recommendations

  • 📦 40% reduction in support tickets for common inquiries

  • 💳 Lower cart abandonment with proactive follow-ups

  • ❤️ Improved retention with fast, human-like post-purchase support

🛠️ Tech Stack:

  • Built with OpenAI + fine-tuned retail data models

  • Integrates with Shopify, Klaviyo, Stripe, and custom APIs

  • GDPR/CCPA compliant with encrypted data handling

  • Mobile & web-optimized chat interface

  • Voice-ready and multilingual capabilities

✨ Turn Shoppers Into Loyal Customers

LINA delivers the experience your customers remember—and return for.

Try LINA live or request a custom demo: